Poli Check In and Microblink Help Spanish Hospitality Providers Save Time and Stay Compliant

Client 

Poli Check In is an agile Spanish software provider focused on transforming how small and independent hospitality operators manage guest check-ins. Their core product is a mobile-first application used by hotels, B&Bs, Airbnbs, and campgrounds to streamline guest identity verification and registration. Designed with simplicity and accessibility in mind, Poli Check In serves the long tail of the hospitality market — businesses that often lack full-time front desk staff or custom IT systems, yet face the same compliance demands as large hotel chains. Their goal is simple: take the pain and paperwork out of a legally required but outdated process.

Challenge

In 2021, Spain enacted a new law, Orden INT/321/2021, requiring all lodging providers to collect guest identity data digitally and report it to national and local law enforcement. This includes scanning ID documents, capturing personal data, collecting signatures, and submitting that information in a government-mandated format.

While larger hotels have systems and staff to manage this, smaller providers have historically handled the process manually. That often meant asking each guest to write their details by hand, signing a paper form, and then requiring the host to enter all of that information into an online police system, sometimes hours later. The result was wasted time, transcription errors, and a constant risk of falling out of compliance with national regulations. For independent operators who may only host a few guests per week, the burden was disproportionately high. What they needed was a modern, mobile-native way to manage this process without hiring IT consultants or investing in expensive tools.

Solution

Poli Check In embedded Microblink ID card scanning and extraction SDK into its mobile app to automate the most time-consuming parts of the registration process. Guests can now scan their government-issued identity documents in seconds using the camera on a mobile phone. The data is automatically extracted and formatted, significantly reducing the chance of human error. Once scanned, guests can complete the check-in process by signing digitally, either during pre-arrival or at the property itself.

For hospitality operators, this is a game changer. It eliminates the need for paperwork, avoids manual data entry, and ensures all required information is collected accurately and sent to the authorities in a compliant format. And because Poli Check In runs entirely on mobile, it works just as well in a downtown boutique hotel as it does in a remote mountain B&B with no front desk.

Benefits of Microblink technology include: 

• Ease of implementation – Only requires a few lines of code to get started
  
• Mobile-first design – Perfect fit for their smartphone-based solution
  
• UI flexibility – Helped deliver a smooth experience for both guests and hosts
  
• Developer-friendly SDK – Fast integration, great support, minimal lift

Results

Since adopting Microblink technology, Poli Check In has seen tangible improvements in both customer experience and operational efficiency. Check-ins that once took several minutes of manual form-filling can now be completed in seconds. Hospitality providers no longer have to worry about input errors or delays in submitting data to the police, and guests appreciate the speed and convenience of a digital-first experience.

This improved flow has fueled organic growth for Poli Check In. Without any major marketing campaigns, the app has gained traction among rural hoteliers and vacation rental hosts across Spain. Many of these businesses still rely on email forms or purely manual check-in processes, and Poli Check In offers them a much-needed bridge to digitization—with very little overhead. To learn more about how Microblink can help streamline registration and increase customer satisfaction in the travel & hospitality industry, get in touch today.