100 Merchants’ Refund & Return Policies: Benchmark Your Friendly Fraud Response

Friendly fraud has become the number one concern for ecommerce…

• 39% of U.S. consumers admit to return policy abuse
• 57% of merchants report increasing rates of refund policy abuse

It’s no surprise then that merchants are recalibrating their abuse policies… 

• 77% of ecommerce platforms updated their refunds and returns policies in the last year. 
• 50% of merchants have made updates in the last 6 months.

Is your refund and return strategy keeping up? Benchmark the new standards across industries with this comprehensive analysis of the policy terms of 100 of the world’s leading ecommerce brands.

Access this free report to learn…

• Strategic recommendations to address first party fraud
• Case studies balancing fraud defense with customer experience
• Real-world examples of abuse mitigation language